Frequently Asked Questions

You can track your shipment by entering your tracking number on our Tracking page. Once entered, you’ll see your shipment’s current location, transit history, estimated delivery time, and any updates provided by our logistics partners.

Tracking numbers may take a short time to activate after a shipment is registered. If your tracking number does not work immediately, please wait a few hours and try again. If the issue continues, contact our support team via the Contact page for assistance.

“In Transit” means your shipment is currently moving between logistics facilities. This could involve air, sea, or ground transportation depending on the route. Updates will appear automatically on the Tracking page as the shipment progresses.

Yes, shipments can occasionally be delayed due to customs clearance, weather conditions, operational checks, or recipient availability. If a delay occurs, the reason will be clearly shown in your tracking timeline. For further clarification, you may reach out via our support form.

Tracking information is updated whenever your shipment reaches a new processing stage or facility. Updates depend on carrier scans and may vary by location. You can always view the latest status on the Tracking page.

GlobalTrack Logistics works with a network of trusted carriers including DHL, UPS, FedEx, Aramex, and other international freight partners. The carrier used depends on shipment route, destination, and service type.

If your shipment is placed on hold, the reason will be displayed in your tracking details. This may require additional information, customs documentation, or payment of duties. Follow the instructions provided or contact us directly through the Contact page.

You can contact our support team through the Contact page. For faster assistance, please include your tracking number and a brief description of your issue.